The InstaPay Receipt Reference Number: Where Customers Find It and How to Enter It

A frequent customer question after paying: "I sent it with InstaPay, what do I write here?" The Daffaa pay page confirms InstaPay transfers using the reference number on the InstaPay receipt. A wrong value means no confirmation and another support message.

Why a reference, not a phone number?

Wallet SMS such as Vodafone Cash include the sender's phone, so the wallet tab asks for it. Bank SMS for InstaPay transfers usually don't, so the stable link between the customer's receipt and your bank SMS is the reference number. The InstaPay tab asks for "Reference Number" and Daffaa matches it with the bank SMS on your collection phone.

Where customers find the reference on the InstaPay receipt

1. Right after transferring, look at the success screen or receipt.
2. Find the line labelled reference number.
3. If the screen was closed, open the transaction from the InstaPay history.
4. Long-press to copy it, or take a screenshot to come back to.

It can be digits only (such as 12 digits) or letters and digits; the hint under the field says so.

Common mistakes

• Typing the phone number in the InstaPay tab.
• Copying another number from the receipt.
• Missing or extra characters; copy-paste is safer.
• Leading or trailing spaces.
• Confirming before the bank SMS arrives; wait a couple of minutes and retry with the same reference.

Ready-to-send message

To confirm your order automatically: send the whole-pound amount shown on the pay page, open the receipt, copy the reference number, paste it in the InstaPay tab of the pay page and press confirm. If you closed the receipt, find it in the InstaPay history. Any problem, send me the receipt photo.

The photo only helps locate the number; real confirmation still comes from the bank SMS.

The amount matters too

InstaPay can't send piasters, so Daffaa shows and accepts whole pounds (57.15 becomes 57). Customers should send exactly what the page shows. If InstaPay confuses them, the e-wallet tab works with the sender phone number.

If the customer can't find it

Ask them to check the InstaPay history; on your side, look for a bank SMS with the same amount and time, review it in Transactions, and if no SMS arrived, check that the app is running with SMS permission.

Sign up for Daffaa and enable InstaPay on your pay page.