The Daffaa Messages Page: What to Do When a Transfer SMS Didn't Become a Transaction

A customer says "I paid", you can see the incoming SMS on your phone, but there is no transaction in Daffaa. Usually the message arrived but wasn't turned into a transaction automatically. The Messages page in Daffaa is where you see every SMS from your collection phone and handle unmatched ones.

What the Daffaa Messages page shows

Open "Messages" from the menu. The "SMS Messages" page shows counts for total, successful, pending approval and filtered messages. Each row shows the store, sender, provider, SIM, message body (with "Show more"), status, date and actions. Filter by store, provider or status, or search the body or sender, for example by the amount the customer mentioned.

Statuses

• Success: parsed and turned into a transaction.
• Pending: received but details couldn't be extracted automatically, often an unexpected format. These usually need you.
• Filtered: intentionally not treated as a customer payment, such as a transfer you sent, a credit-card operation or a branch deposit.
• DB Error: a rare save failure; contact support if it repeats.

The "Add to Transactions" button

1. A confirmation shows part of the message; the system tries to extract amount, phone and balance.
2. If it succeeds, the transaction is added as pending; nothing is confirmed or credited until you approve it on the Transactions page.
3. If it already exists (same transaction number or same body), you'll see "This transaction is already registered."
4. If it can't be parsed, try adding a transaction manually by pasting the SMS text.

Rows that already have a transaction show "Registered". The button requires the transactions-management permission. The transaction goes to the message's store and to the line matching its SIM or the wallet number in the message, so filter by store first if you run several.

Add or review first?

Check that the sender is really the wallet or bank, that amount and time match the customer, that it isn't a filtered outgoing transfer or deposit, and if in doubt, that your wallet balance actually increased. Example: a 1,250 EGP bank transfer in a new format shows as pending; you search the amount, verify, add it and approve.

If the message isn't there

The SMS never reached the phone, the app is stopped or lacks SMS permission, battery saving is killing it, or the customer paid another number.

Check pending messages once a day. Sign up for Daffaa and connect your collection phone.